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Equipment Rental Enquiry


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Rental Terms

(Rental Enquiry Form at end of this page)

Please read so both parties know their obligations, thank you.

Mobility Scooters for Hire rents / hires to The Renter signing this agreement, mobility equipment subject to all the terms and conditions set forth in this Rental Agreement and the Renter agrees:
(mobility equipment / device means scooter and / or any other items - scooter means any electrically powered device)

Mobility Scooters for Hire has their base at :   
2 Wellman Street, reservoir VIC 3073

1. The mobility equipment is in good condition and is the property of Mobility Scooters for Hire. The Renter will return the mobility equipment in the same condition as when received, (fair wear and tear accepted) at the end of the rental period for, or sooner, upon the demand by Mobility Scooters for Hire who may repossess the mobility equipment without demand at any time if it is used in violation of the terms of this agreement.

The Renter agrees to pay the rental, transport and other fees as outlined in the invoice supplied in reply to the rental form sent. Rental charges are out lined at the top of the rental device pages and next to each device.

The Renter may cancel this order / contract at any time; There are no penalties, you pay only for services received. If a rental agreement is in progress, The Renter will be charged the balance of the weeks rental remaining only. There will be no cancellation fees of further rental fees remaining.
If further rental fees have been paid in advance, they will be reimbursed.

If the Renter does not return the device before or on the day of the rental end, further rental fees at 1/7 weekly rate per day rounded down to the whole dollar maybe charged.

Any transport to base in Thomastown, if collection is required, will be charged as indicated.

3. Mobility Scooters for Hire shall not be liable or responsible for the loss of or damage to any property left, lost, damaged, stolen, stored or transported by the Renter, its agents, servants, or employees, or any other person on the scooter, either before or after the return thereof. The Renter assumes all risk of such loss or damage and waives all claims against by reason thereof and The Renter agrees to hold Mobility Scooters for Hire harmless from and to defend and indemnify Mobility Scooters for Hire against all claims based upon or arising out of such loss or damage.

4. The Renter assumes all risk and liability for any loss, damage or injury, including death, to persons or property of the Renter or others arising out of the use, operation or driving of the mobility equipment.

5. The Renter is responsible for the mobility equipment and will reimburse for the full cost of repair or replacement upon demand for any damage, loss, theft, or destruction of the mobility equipment. The Renter understands and authorises that Mobility Scooters for Hire will charge The Renter for any repair costs or the residual value of the mobility equipment, whichever is the lesser. See further in subsection below.

6. The Renter shall defend, indemnify and hold harmless Mobility Scooters for Hire, all of their agents, officers, servants, and employees from and against any and all losses, liability claims, damages, injuries, demands, actions and causes of action whatsoever, arising out of or related to any loss, damage or injury claimed by persons that may arise from the use, operation or driving of the mobility equipment, provided that such loss or damage was not caused by the fault or gross negligence and wilful misconduct of Mobility Scooters for Hire or its employees.

7. The Renter assumes all costs and expenses of every kind and nature, including legal fees and disbursements arising out of and in connection with the use, operation or driving of the mobility equipment.

8. Mobility Scooters for Hire assumes no liability or responsibility for any acts or omissions of The Renter or of The Renter’s agents, servants, or employees.

9. The following restrictions are cumulative and each shall apply to every use, operation or driving of the mobility equipment. Under no circumstances shall the mobility equipment be used, operated by any person: a) under the age of 16; or b) while under the influence of intoxicants or narcotics; or c) in an unsafe manner.

10. The Renter shall require drivers to operate the scooter with all care and diligence and comply with the terms of this agreement. The Renter shall notify Mobility Scooters for Hire immediately of any and all accidents and damage resulting from the use, operation or driving of the mobility equipment.
In the event of damage to a mobility device, to reduce your liability, bring back ALL damaged / broken parts.

11. The Renter agrees to pay all costs, expenses, and attorneys’ fees incurred by Mobility Scooters for Hire in collecting sums due or in regaining possession of mobility equipment or in enforcing or recovering any damage, losses or claims against Renter.

12. The Renter or the driver of the mobility equipment shall in no event be deemed the agent or employee of Mobility Scooters for Hire in any manner or for any purpose whatsoever.

13. Any individual executing this Agreement as The Renter in a representative capacity shall be bound personally, jointly and severally, with such fiduciary, corporation or other entity as to all obligations, expressed or implied, arising hereunder.

14. If any provisions hereof or the application of any provisions to any person or circumstance is held invalid or unenforceable, the remainder hereof and the application of such provision to other persons or circumstances shall remain valid and enforceable.


Payment and Credit Card Policies

A valid Credit /Debit card number must be provided for all contracts.
We do not charge a bond or a deposit. The credit card is assurance for payments of extended rentals and for damage sustained. There maybe exceptions to this requirement, and they will be considered on an individual basis. If you do not have a Credit / Debit Card, place an "x" in the spaces on the form for the credit card details. A bond / deposit maybe charged.
Under normal circumstances, we do not require a bond or deposit.

GST (Goods and Services Taxes)
All mobility devices, sales, service, parts and hire is GST exempt and GST is not charged on invoices.

Short Term Hire (for up to four weeks)
All contracts for hire for up to and including four weeks, will be required to be paid in full in advance.
Please fill in the form below, following phone discussion if required.
You will be provided an invoice by email, or at the time of delivery / collection.
You may elect to pay by Cash on Pickup, Bank Transfer or Debit / Credit Card.

Cheque's are not accepted.

Mobility Scooters for Hire accepts Visa and MasterCard and is able to process MOTO (mail order / telephone order).
Payment by Credit Card is through our CBA Albert EFTPOS portal to Ronica Trade ™, and is transacted immediately prior to delivery.

Long Term Hire (for more than four weeks)
For contracts for hire of more than four weeks, the first four weeks is as above (Short Term Hire).
At the end of the first four week hire period, and subsequent four week periods, another invoice will be sent by email, for the rental period requested up to four weeks, and this shall be paid immediately by Bank Transfer or Debit / Credit Card.
Payment by cash is not practical for extended or long term hire agreements.
You will be charged at the applicable discounted rate for that and each subsequent period.

Deductions and Other Reduction Offers
All scooters and electrical devices are offered at a discounted rate after four weeks rental. The deductions are towards the top of the rental pages.

We have a policy that 50% of rental paid is deducted from capital purchases. This offer ends 12 months following the end of the rental period.

Card Policies
Mobility Scooters for Hire accepts Visa and Master Card credit / debit cards as credit identification, security and payment at or before the time of rental.

Mobility Scooters for Hire reserves the right, in its sole discretion, to seek payment in advance of the estimated rental charges in full.

If you fail to return the mobility equipment as agreed, Mobility Scooters for Hire will obtain additional authorisation from your account to cover the rental charges and / or the residual value of the mobility device.


Data Protection

By entering into a rental agreement you agree that we can process and store your personal information in connection with this agreement. We will use your information to provide services to you as best as possible, analyse statistics, for market research, credit control and to protect our assets.

You agree that if you break the terms of this agreement we can pass your personal information to credit-reference agencies, debt collectors, the police or any other relevant organisation.

Your personal information is held securely and in strict confidence by Mobility Scooters for Hire, and is not given to any other party excepting as requested and required by law.


No Show Policy

As a courtesy to fellow customers kindly cancel any unneeded reservation as soon as your plans change.

In certain cases, a cancellation fee as per clause 2 of the minimum rental fee may apply if an unwanted reservation is not cancelled at least 48 hours prior to the delivery time or if the customer fails to pick the scooter up after it has been dropped off as requested. To avoid cancellation fees, please cancel at least 48 hours in advance.


Rental Extensions

Mobility Equipment is due back at the place of delivery / collection at the date / time specified on the rental agreement and relevant invoice. If you wish to extend your rental, you must call us immediately or at least 48 hours prior to expiration.
It is possible your device is pre-booked to hire by another person prior to its return.
All renters have first priority to extend an existing rental agreement.


Battery Care

Electric mobility equipment and other electrical devices are fully charged at the time of delivery / pick up. The Renter is responsible to charge the battery when the device /scooter is not in use, and the charger must be “on charge” each night and all night after use.
The charger maybe connected whilst the scooter / electrical device is not in use.

If you forget to charge the battery and become stranded, (almost impossible), you may call us and request a delivery of a fully charged battery or replacement scooter, at a fee of $40 during business hours and $80 at all other times, plus the transport fee traveled one way from our base in Thomastown.

In general, a battery should not go below half charge. Flattening a battery may damage it and does severally reduce its life. If the battery indicator continues to decline in reading, contact MS4H.

If the batteries fails through no fault of the renter, MS4H will replace the batteries or the scooter as soon as practicable.


Tyre Care

Mobility devices tyres are the responsibility of the Renter. The Renter is responsible for all punctures and tyre damage due to impact. If a puncture / tyre failure occurs, contact MS4H, and we will fix as soon as practicable. Insurance cover is available on rental form below.


Scooter / Device Care and Damage

Scooters and other devices are rental equipment and thus may show varying signs of wear and tear.
Fair wear and tear is accepted, but any significant damage beyond what is considered reasonable wear and tear maybe claimable. Panel or other parts damage that results in cracks or broken parts will always incur a cost for repair or replacement to the Renter. Most times minor damage maybe able to be fixed, but all broken parts must be returned. If a part is missing, the broken part will need to be replaced, and they are not inexpensive, ie. they are expensive ! RETURN ALL BROKEN PARTS.
Maker sure you return ALL broken parts to save you (the Renter) considerable cost.

Insurance cover is available on rental form below.



All damage including loss by fire for electric devices such as scooters, E-chairs
40.00 one off fee or one weeks hire equivalent, whichever is the lesser. This covers the cost of repair and travel * to your location if a substitute is required, up to 1000.00 value, with an excess of 200.00 that the Renter must pay. This insurance also covers the tyre insurance without excess. This insurance does not cover loss by theft.

All damage including loss by fire for mechanical devices
15.00 one off fee or one weeks hire equivalent, whichever is the lesser. This covers the cost of repair / replacement and travel * to your location up to 400.00 value, with an excess of 100.00 that the Renter must pay. This insurance also covers the tyre insurance without excess. This insurance does not cover loss by theft.

All damage for tyres / tubes only
15.00 per hire with no excess. This covers the cost of repair / substitute and travel * to your location.
All other damages the Renter will self cover.

Self cover
You elect to comprehensively cover by your own insurance or take full responsibility for any and all damages, including flat tyres, and loss by theft or fire. NOTE minor damage that results in the devaluation of the mobility device will be charged to you, so please be aware of this.

* If you have elected to PU / Ret your device from / to our Base, then you will be required to Del / PU, to / from our base for any cover of insurance.


Read the Manual !

Please read the user manual for the mobility device you are about to use. There is important information that you must be aware of for your safety and for the efficient operation of you mobility device.



Rental Enquiry Form

This form needs to be completed for the booking of a device and as a final agreement prior to hire and delivery / collection or pickup / return of a mobility device.

You must fill in this form now, it will answer all your questions, it will not be set in concrete, and is only used as the final agreement when you are satisfied and have received an invoice.

If in doubt or you have questions, write a note in the message section at the end of the form.
If you have problems filling the form, please phone 0406 826 268.

We can fill it in at Base for you if all else fails
Items with the * are required to be filled - if you have no idea, put an "x". If you hope to collect from our base, put "Base".

You will be contacted either by email or phone to complete the agreement or receive the relevant invoice by email.

An invoice sent / received is taken as the final agreement. If it needs to be changed in any way it is your responsibility to inform MS4H of this fact, as soon as possible.

Note: You will receive a copy of this form by email for your records.
An invoice follows as soon as practicable.

Thank you for your custom..

Date :   
Your Name / Agent (common & family) : *
Home Address No. / Street : *
Home Address Suburb / City : *
Home Address State / Postcode : *
Phone Number : *
Email Address : *
Rider's Weight Range: *
Scooter of Interest (note weight limits) :   

Accessories :
( add detailed description to message section below if required - only click object if you are sure you want it)     

DEL / PU - Day / Date / Time : *
PU / RET - Day / Date / Time : *
Delivery / Collection Address : *
(put "Base" if you collect)        

Insurance cover : *
(optional - please read conditions above)     

Preferred method of payment : *
Credit Card No :  *
(note - as we do not charge deposits or bonds, you must fill in the credit card details.
Credit Card Expiry Date :  *
Credit Card Verification Number :  *
How did you find us ? : *
   Any Accessories required ? :    Not sure - check here (Opens in a new page) ( ADD to your message )
   Your message :      

I confirm I have or will read all of the user manual of the device I intend to use and understand the information and that I will follow the instructions given.  *  
I confirm I have read and understand the rental conditions above and that I will look after the mobility device I am hiring to the best of my abilities.  *  

* Required
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2 Wellman Street, Reservoir, VIC 3073








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